Question 1

What is Miptan?

Accepted Answer

Miptan is a document request and collection tool for businesses. You create a request listing the documents you need, send one secure link to your customer, and track everything — uploads, validation, and review — in one place.

Question 2

How does the customer upload documents?

Accepted Answer

Your customer receives a secure link (via email or any channel you choose). They open the link on any device and upload their documents — no account or login required.

Question 3

Does the customer need an account?

Accepted Answer

No. Customers never need to create an account or log in. They simply open the link and upload.

Question 4

How does document validation work?

Accepted Answer

When a document is uploaded, Miptan automatically analyzes it and checks whether it matches the requirements you defined. You see the validation result before you review.

Question 5

What happens when a document is incorrect?

Accepted Answer

You can request a replacement with a clear, friendly reason. The customer receives a notification and can upload a new version through the same link. Approved documents are locked and cannot be replaced.

Question 6

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 3 active requests, 10 completed requests per month, and 500MB of storage. No credit card required.

Question 7

Can customers upload from mobile?

Accepted Answer

Yes. The customer upload page is fully mobile-friendly — documents can be uploaded from a phone, tablet, or desktop.

Question 8

Can I review documents before approving them?

Accepted Answer

Yes. Every uploaded document goes through review. You can approve, request a replacement, or download the file — all from the request detail page.

Stop chasing customers for documents.